The following guest post comes from my friend and client Sean Wenham, Vice President at U.S. Bank Private Wealth Management. I hope you find it to be as insightful as I did… Welcome to my third edition newsletter based on a recent Dale Carnegie program I took, presented by Matt Norman. If your current profession,
Are you experiencing any interpersonal tension with your new co-workers? Many of us are having to work with and around kids, partners, roommates, pets, and neighbors. Sometimes people can get really frustrating. For instance, a friend of mine said to me that she is super frustrated with her roommates who have disregarded social distancing. “They
With the release of “A Beautiful Day in the Neighborhood” this past November, I have fully jumped on the Mister Rogers bandwagon. Or shall we say, “neighborhood trolley.” Even though “Mister Rogers Neighborhood” was on air for all of my childhood, my puppets of choice at the time went by names like “Cookie Monster” and
Recently, I watched a colleague present at a conference, and something about the presentation moved me. The passion, the mastery of the material, the risk this person took to be on stage — it all just hit me. Suddenly, my chest felt full and tears started streaming out of the corner of my eyes. And
Several weeks ago, I sat at my desk literally propping my head up, willing my eyes to stay open and completely drained of energy. All I wanted to do was fall asleep, which surprised me because I wasn’t getting less sleep than normal. So what was different? I realized my mind had been heavily processing more
Once upon a time…in a galaxy far, far away…the best stories begin somewhere, in a time and a place. That time and place present tension. The story explains how the tension gets resolved. But the events of the story are much less compelling than the inner change that people experience as the story resolves. Good
It was the most upset I’ve ever been at work. Years ago, a part of my job was to negotiate contracts with vendors. One negotiation reached an impasse. The vendor raised his voice slightly and accused me of personally derailing the process. My reaction was intense. I shouted something back at him in my defense,
Have you ever felt inadequate to respond when someone has opened up to you about their feelings? I know I have. But after I get past the awkwardness, I always find the profound connection makes the discomfort worth it. I had been working with Elizabeth (not her real name) for about six months. She joined
Have you ever written an email while feeling angry or upset? Have you ever read an email that made you feel angry or upset? Last week my wife and I got an email from a company that we hired to help us with work at our house. The work we agreed to cost $1,000. Their
My favorite partner at Accenture (my brother-in-law) likes to say that “delivery trumps all else.” He’s right, but “delivery” is only your ticket to play. People who do good work and also sell their work have far greater control over their success than those who just do the work. In other words, the winner will
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE