I recently observed a meeting where a team member raised a complex issue. Another leader immediately jumped in to address it. Within seconds, the rest of the room went completely silent. I had the distinct sense that the rest of the team didn’t go quiet because they lacked ideas, but because of the approach the
By the time you read this, my son will have performed his guitar and vocal solo. It’s his first and final high school solo concert performed over three nights, in front of hundreds of people. He has been anxiously anticipating this moment on the stage since the tryouts months ago. That anxiety comes from a
We are swimming in ego-centric waters. Media, tech, education, sports, and the modern workplace generally set a glidepath toward “self.” This external pressure is reinforced by our own brain’s self-protective measures. The slide is often a slow and subtle bend inward toward our own appetites, agendas, and concerns. As C.S. Lewis wrote in The Screwtape
“I don’t know how I’m going to get through this week,” I bemoaned to my wife recently. The demands on my schedule were surging. The week was stacked with back-to-back meetings, travel, and obligations. As I mentally scanned the mountain of tasks ahead of me, the load felt incredibly heavy. Then I stopped and engaged
Recently, a friend—someone whose personality is much more direct and skeptical than mine—told me that a project I created was wrong and wouldn’t work. Because of his abrupt, borderline-rude delivery, I immediately shut down and distanced myself from him. My resentment had nothing to do with whether he was right. It was entirely about the
What potentially meaningful thing are you avoiding right now? For me, it’s networking. Specifically, the proactive outreach required to open up new business opportunities. I’m naturally introverted, my schedule is already packed, and I certainly don’t get any dopamine hits from scraping through LinkedIn. I’ll admit, I even looked into using an AI agent to
Several years ago, my marriage counselor shared a piece of wisdom with me that fundamentally shifted how I view communication: Defensiveness is the weakest posture in an interaction. I saw this play out recently during a presentation at a city council meeting. A consultant was pitching a proposal, and the mayor questioned the data regarding
The all-girls chorus sang first in our recent high school choir concert. Their voices were beautiful as they harmonized in unity. If you closed your eyes, you’d think they were angels. But seeing them made me think that they probably didn’t all view themselves as angels. Do you know what someone looks like when they
I once worked for a manager who always had me walking on eggshells. He was smart, funny, and caring — seemingly the perfect manager. But there was something about him that always had me on edge, measuring my words and considering my actions. Have you ever worked with, lived with, or been friends with someone
It’s been a tumultuous start to the year in geopolitics, tech, and capital markets. There’s no better time to think about how to improve ourselves so that we can improve the world around us. We can’t control much, but we can manage our attitude and determination to grow. Rather than addressing a specific area of
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE