I recently observed a meeting where a team member raised a complex issue. Another leader immediately jumped in to address it. Within seconds, the rest of the room went completely silent. I had the distinct sense that the rest of the team didn’t go quiet because they lacked ideas, but because of the approach the
The all-girls chorus sang first in our recent high school choir concert. Their voices were beautiful as they harmonized in unity. If you closed your eyes, you’d think they were angels. But seeing them made me think that they probably didn’t all view themselves as angels. Do you know what someone looks like when they
You should stop what you’re doing and watch this video. If you’ve already seen it, watch it again. That’s Fernando Mendoza, the quarterback of the Indiana Hoosiers football team, being interviewed after Indiana defeated Ohio State to win the Big 10 championship and become the undefeated nationally top-ranked college team heading into the playoffs. Prior
I work with a large company that recently decided to stop sending clients the annual survey they had been sending out for years. While the “home office” saw it as a way to reduce administrative effort, the decision caused an uproar among field employees, who generate hundreds of meetings from the survey results each year.
I loved my first job out of college developing and integrating corporate technology systems. Many days were spent either alone or with teams enabling business processes and getting systems to “talk to each other.” We learned to think in conditional (if-then) statements and Boolean logic (it’s this AND that, OR that NOT that). In other
The lone wolf is a classic trope that’s often celebrated in American and other cultures. One example can be found in the new George Clooney-Brad Pitt movie “Wolfs.” While their characters are forced to work together, each is convinced that they’re the only one who can do the job and that they don’t need any
A colleague recently made an important decision that affected me without asking for my input. It wasn’t the first time this happened and probably won’t be the last. It seems to be a pattern, to make decisions without involving others when the decisions impact others in meaningful ways. The question I’m wrestling with is: Should
Recently I worked with a group of struggling managers who have been under pressure to boost results within their teams. These managers care about their work, and they have several opportunities to influence the people they lead — meetings, leading by example, email/text correspondence. But none of these opportunities has the focus and depth of a
Last year, one of my clients was struggling with an employee retention issue that she just couldn’t understand. She was losing some people due to what they described as an “unhealthy work culture.” She was perplexed. “We have always been a family!” she told me. “Being like a family” sounds supportive and nurturing, but…all families
You don’t need a sledgehammer to fix a leaky faucet. A tape measure won’t do the job either. It’s the same when it comes to solving problems and making decisions with others. Being pushy or defensive like a sledgehammer never helps. And remaining quiet and passive, continuously measuring up others and the topic, just won’t
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE