In April, we succeeded in getting our client’s attention, creating interest, and building the belief that our project would make an impact. But COVID made a lot of other things seem more urgent to them, and interest in our project stalled out. The question for us was, should we all just go into a holding
As organizational hierarchy has flattened and cross-functional teams are increasingly responsible for getting the work done, everyone needs to be able to influence. In fact, last week a human resources manager told me that influencing makes up almost his entire job. “Every now and then I have to tell people they can’t or have to
I am advising a leader right now who has high expectations of others. Someone on her team can’t seem to meet those expectations on a project, and there isn’t much flexibility to upskill, move, or replace them. It is creating tension. The leader has three choices in the face of this tension: absorb it, avoid
The following guest post comes from my friend and client Sean Wenham, Vice President at U.S. Bank Private Wealth Management. I hope you find it to be as insightful as I did… Welcome to my third edition newsletter based on a recent Dale Carnegie program I took, presented by Matt Norman. If your current profession,
Since writing the article below a year ago, virtual meetings have become exponentially more common – especially with global health concerns restricting travel and group gatherings. It’s more important than ever to ensure virtual meetings are productive, engaging, and relevant. Each person responds differently to a virtual environment: some struggle mightily to resist multi-tasking; others
Complaining reached its peak in our house recently. Kids complaining about food, about homework, and about each other. Us complaining about kids complaining. Us complaining about work, about how busy we are and about something the other did or didn’t do. We have a lot of happiness and love in our family, but we’d slipped
Once upon a time, there was a guy who would find any excuse to hang out in our office. It wasn’t creepy hanging out. He always had a legitimate reason for being there, despite not working for the company. Perhaps he’d be dropping off a book for someone, or coming in for a meeting, or
It’s not easy to get others to want to work with you. In fact, it’s harder than you might think. Plenty of people have to work with you for a variety of reasons — you’re on the same team, they need your support, you’re selling what they need. So they’re going to be cordial, tolerant,
Ever since I wrote about courage, I continue to see examples of how confidence determines your willingness to do difficult things. Confidence allows you to say “yes” to a good but hard thing or “no” to something bad yet alluring. It’s trust in yourself — your values, self-image, and capacity. I’ve especially been noticing it
In the US during the 1960s, soldiers returned from war with government financial support to complete their schooling. The problem, though, was that schools weren’t prepared for it. Control Data Corporation and the University of Illinois began researching how technology could solve the problem by extending the capacity and reach of learning. Those researchers could
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE