The all-girls chorus sang first in our recent high school choir concert. Their voices were beautiful as they harmonized in unity. If you closed your eyes, you’d think they were angels. But seeing them made me think that they probably didn’t all view themselves as angels. Do you know what someone looks like when they
We were worried entering this summer that we didn’t have enough activity scheduled for our kids. And yet, it turned out to be one of the best summers for our family…in large part because it was so unscheduled. We ended up filling the unscheduled time with great spontaneity and connection. In a similar way, I
Imagine a flight where the pilot, instead of following standard procedures, decides to do things based on their mood. One day, they might be meticulous with their pre-flight checks, and the next, they might rush through them. Naturally, this unpredictable behavior would make the co-pilot and crew highly anxious! They wouldn’t know what to expect,
I work with a large company that recently decided to stop sending clients the annual survey they had been sending out for years. While the “home office” saw it as a way to reduce administrative effort, the decision caused an uproar among field employees, who generate hundreds of meetings from the survey results each year.
Recently I’ve been paying more attention to my interior peace — or lack thereof. I’ve been more aware of agitation, restlessness, nervousness, worry, insecurity, discomfort, stress, and frustration. The English word I’ve been using as shorthand for all those feelings is anxiety, which comes from the Latin word for uneasiness and the Greek word ankho,
I work closely with a company that designs and manufactures expensive boats. One of their long-time customers, a large boat dealer, asked for a meeting with them to discuss boat design improvements they believe are needed to sell more boats. The dealer has a long pattern of harsh criticism and negativity. At the same time,
One summer while away at college, my roommate and I rode our bikes 10 miles through the city of Boston to the ocean. We randomly arrived to see streams of elegantly dressed people moving toward a large pavilion. “What’s happening?” we asked. “John Denver concert!” Wow, we thought. This looked incredible. To see John Denver
In September, 1928, a Scottish physician discovered the world’s first antibiotic: penicillin. This groundbreaking advancement earned Sir Alexander Fleming knighthood and the Nobel Prize. Yet, soon after this achievement, he began publicly warning that bacteria could become immune or resistant to antibiotics if exposed to non-lethal quantities. Few listened to him. Despite his warnings, the
I think you’re being overly sensitive. You took it the wrong way! Well, I only said that because… I’ve already apologized. What else do you want from me? Why do you have to be so critical? That’s not really what I meant. Ok, maybe I shouldn’t have said that, but… That IS what I said!
Last year, one of my clients was struggling with an employee retention issue that she just couldn’t understand. She was losing some people due to what they described as an “unhealthy work culture.” She was perplexed. “We have always been a family!” she told me. “Being like a family” sounds supportive and nurturing, but…all families
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE