What potentially meaningful thing are you avoiding right now? For me, it’s networking. Specifically, the proactive outreach required to open up new business opportunities. I’m naturally introverted, my schedule is already packed, and I certainly don’t get any dopamine hits from scraping through LinkedIn. I’ll admit, I even looked into using an AI agent to
Several years ago, my marriage counselor shared a piece of wisdom with me that fundamentally shifted how I view communication: Defensiveness is the weakest posture in an interaction. I saw this play out recently during a presentation at a city council meeting. A consultant was pitching a proposal, and the mayor questioned the data regarding
The all-girls chorus sang first in our recent high school choir concert. Their voices were beautiful as they harmonized in unity. If you closed your eyes, you’d think they were angels. But seeing them made me think that they probably didn’t all view themselves as angels. Do you know what someone looks like when they
You should stop what you’re doing and watch this video. If you’ve already seen it, watch it again. That’s Fernando Mendoza, the quarterback of the Indiana Hoosiers football team, being interviewed after Indiana defeated Ohio State to win the Big 10 championship and become the undefeated nationally top-ranked college team heading into the playoffs. Prior
A manufacturing client of mine has been struggling to get their shift supervisors to think long-term. It seems like all they can do is keep their head above water. From their perspective, many of the supervisors feel pressured on metrics like “on-time shipping” and “labor rates.” As a result, they mainly focus on the output
When I went through marriage counseling, one of the biggest realizations I had was this: Criticism that contradicts my idealized self-image makes me very defensive. It’s sometimes referred to as an identity quake: a rocked self-image that can be disorienting and triggering. For example, part of my self-image is that I’m highly focused on others.
I’ve recently learned a lot about presenting your value from university admissions tours with my teenage twin boys. In these tours, one of my goals has been to “decode” the structure and flow as the tour guides pitch the school. What I’ve found is that the best tour guides — the ones who captivate a
Last week a client who leads HR for her company said to me, “I did a hundred things today. Why didn’t anything happen?! I got insurance cards out, reset logins, answered emails, sat through meetings…but I don’t think I drove any meaningful progress.” Ah, the tyranny of the urgent, the whirlwind of demands. It’s a
Recently I worked with a group of struggling managers who have been under pressure to boost results within their teams. These managers care about their work, and they have several opportunities to influence the people they lead — meetings, leading by example, email/text correspondence. But none of these opportunities has the focus and depth of a
Recently, I came on too strong with someone. My voice was a bit loud and aggressive. My words were harsh. I was right to be upset, but my reaction only escalated the situation, and the relationship was strained as a result. In the end, I’m not sure anything productive was accomplished. Perhaps I drove my
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE