Browsing tag: conflict

The Power of the Pause


This post was originally published on August 14, 2018. It was modified and republished on July 29, 2019. What is the power of the pause? To put it to light, think about a time when two or more people were cordial and cooperative. That is until someone said something that changed the dynamic. Suddenly, someone

If You Want to Influence Others, Consider This


When a person is guarded, it is almost impossible to have an influence on them. Perhaps you can coerce, control, or manipulate them, but persuade, influence, or gain their cooperation? Not so much. Ask a trained hostage negotiator. Former lead international kidnapping negotiator for the FBI, Chris Voss, says: Though the intensity may differ from

What We Miss In The Stories We Tell Ourselves


Are you dealing with relationship tension or conflict this holiday season? Feeling bitter or resentful toward anyone? Consider, just for a moment, that there may be another side to the story you’re telling yourself. Here’s an example: A client recently hired me to coach their leadership team, a process that started with me interviewing each

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About Matt
MATT NORMAN

Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE