During a team meeting last week, one of our colleagues did something that set off a tidal wave of emotional applause throughout the room. We were responding to an unselfish act of communication. This colleague abandoned her insecurities and spoke with a level of passion and force that we had never seen. Because she showed
I have two colleagues, both of whom I’ve known for about the same amount of time. With one, I’m somewhat guarded, not willing to be completely transparent. But with the other, I’m surprised at how vulnerable and candid I can be. The question is, why the difference? I know them equally well. Neither has any
A consultant was meeting with an executive recently when the executive opened up about his stress and anxiety. The consultant was in a dilemma. He had an agenda and goals for the meeting, but this executive clearly had a need to be heard. Maybe you’ve been in a similar situation—on either side of that conversation.
“Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.” –Karl A. Menniger I was sitting across the lunch table from a client as he let me inside his most
What role do your eyes play in building relationships? Quite a bit, according to a new study highlighted in the Wall Street Journal. It found that human beings are unique among animals in how we reveal and interpret our emotions through our eyes. The eyes really are the window to the soul, and since the
Last week, I offended a colleague. I know this because, in the presence of others, he told me he was personally offended when I disagreed with him. Afterwards, when we were alone, the full story came out: “I’ve heard you don’t trust me — that you think I have a misguided perspective on our business.”
1760s to 1890s: Success = Who You Are and What You Do I met a man last fall who left Minneapolis to become a shopkeeper in Colonial Williamsburg, VA. He moved, he said, because, “they would throw a net over my head if I dressed in Colonial garb in Minneapolis.” He was attracted to the
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE