Last year, one of my clients was struggling with an employee retention issue that she just couldn’t understand. She was losing some people due to what they described as an “unhealthy work culture.” She was perplexed. “We have always been a family!” she told me. “Being like a family” sounds supportive and nurturing, but…all families
You don’t need a sledgehammer to fix a leaky faucet. A tape measure won’t do the job either. It’s the same when it comes to solving problems and making decisions with others. Being pushy or defensive like a sledgehammer never helps. And remaining quiet and passive, continuously measuring up others and the topic, just won’t
For many organizations, hybrid work is not going away any time soon—if ever. Hybrid can come in all kinds of configurations. Two team members might work from their house while three will work from offices…and all in different cities. This means most leaders have become remote leaders even if they still maintain the corner office
Anson Dorrance is undoubtedly one of the greatest soccer coaches of all time. As former U.S. Women’s National Team head coach and legendary University of North Carolina head women’s soccer coach, he has led his teams to win a staggering number of championships and developed some of the best female soccer players in the world.
Breathe. Look up. Shoulders back. Push harder. Release the fear. When I went through certification to become a group fitness instructor several years ago, I learned about the power of these kinds of “coaching cues,” quick words spoken in the moment to help someone improve their performance in real time. Coaching cues aren’t just for
Years ago, I worked with a leader whose behavior would completely change during the final three days of every quarter. He would transform from a magnanimous, caring leader with a natural, relaxed demeaner into an anxious, ruthless man. Everyone knew that, for those three days, he was to be feared…unless we were comfortably ahead of
After a year of doing all meetings virtually, I have discovered many essentials to making virtual meetings more productive and engaging. Beyond my own meetings, I’ve trained hundreds of leaders in the past year on how to reduce boredom, multi-tasking and burnout in virtual meetings. Of course, some virtual meeting fatigue and frustration is inevitable.
Feeling a little bit Zoomed out? You’re not alone. Several researchers and social scientists have weighed in recently on why virtual meetings can be so draining. First, you experience a cognitive dissonance as your brain thinks you’re with someone but you can’t pick up all their non-verbal cues. Second, you typically have more distractions coming
Since writing the article below a year ago, virtual meetings have become exponentially more common – especially with global health concerns restricting travel and group gatherings. It’s more important than ever to ensure virtual meetings are productive, engaging, and relevant. Each person responds differently to a virtual environment: some struggle mightily to resist multi-tasking; others
Do you ever feel resentful that people aren’t listening well enough to you when you talk? Perhaps it’s your boss, a client, or your husband. Maybe you’ve said, “I told you that, but you didn’t listen!” Or you’ve thought, “Why are people on their phones in our meetings!?” It can be a difficult and frustrating
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE