Credibility: the quality of being trusted and believed in. (Oxford Dictionary) Think for a moment about where in your life you’d like more credibility. Perhaps it’s with people in your company who aren’t on your team or in your department. Maybe you’d like more credibility with potential customers, or with a group or community that’s
With the release of “A Beautiful Day in the Neighborhood” this past November, I have fully jumped on the Mister Rogers bandwagon. Or shall we say, “neighborhood trolley.” Even though “Mister Rogers Neighborhood” was on air for all of my childhood, my puppets of choice at the time went by names like “Cookie Monster” and
I live in a neighborhood with narrow streets. Parked cars are allowed on one side of the street. This makes it nearly impossible for two oncoming cars to pass each other. There are no signs or guidance as to how to navigate this predicament. But behavior expectations develop over time. I expect, for instance, that
Criticism: The expression of disapproval of someone or something based on perceived faults or mistakes. Sometimes that’s a verbal punch to the face. It may be a facial expression of disapproval or a tone of voice that betrays annoyance. Perhaps it’s a passive/aggressive comment. You might not realize that you’re delivering criticism, but your expression
Most managers of people think their job is to direct work and drive results. Not my colleague Scotty. Does work get done well under his leadership? Definitely. Does his area of responsibility achieve results? Yes! So, doesn’t that mean he’s doing his job as a manager? He would say no. He says that his job
When a person is guarded, it is almost impossible to have an influence on them. Perhaps you can coerce, control, or manipulate them, but persuade, influence, or gain their cooperation? Not so much. Ask a trained hostage negotiator. Former lead international kidnapping negotiator for the FBI, Chris Voss, says: Though the intensity may differ from
I’ll never forget feeling like an utter failure in my second real job. Since I had excelled in technology and process in my first real job, I thought this new role — which involved managing the development of a customer-facing website — would play to my strengths. But the job turned out to be much
A year and a half ago, three people presented our team with individual business opportunities. The first was to expand geographically. The second, to develop a new line of business. And the third was to target a new customer segment. Each opportunity, and the person presenting it, seemed like the right bet at the right
Got issues? I admit it: I have plenty. I tend to be overly anxious, obsessive compulsive, controlling, self-focused, too much of a people-pleaser and defensive when criticized. And that’s just for starters. It’s not only OK to own up to our issues, it’s important. Step four of Alcoholics Anonymous’ famous 12 steps refers to making
Mary manages a team of experienced people. Her philosophy: “I’m here to remove barriers —to jump in and support my team when they need it.” John works on the team reporting to Mary. He likes working for her because she is supportive, caring and knowledgeable. Mary steps in to help John solve problems, prioritize efforts
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE