Browsing category Influence

How to Give Advice Disguised as a Question


When is a question more than just a question? Here’s a good example: Have you ever thought about seeing a therapist? That’s actually advice disguised as a question. The problem is, rather than generating dialogue, these kinds of questions often elicit a defense like: I’ve tried…I’ve thought of that…That won’t work because… Do you ever ask

Leading through Stewardship: Humble Leadership Profile #5


“Leadership is about stewardship.” That’s how Chris Bachinski, president of GHY International, describes his mindset a year ago going into his new role as the first non-family member to lead the 100-plus-year-old company. Charged with preserving GHY’s legacy while building a strong, resilient future, Chris clearly feels a deep, personal responsibility for safeguarding and growing

Overcoming Fear : Humble Leadership Profile #4


In 2004, Carolyn Smallwood was recruited to facilitate a turnaround of Minneapolis-based nonprofit Way to Grow. As the CEO, she assumed fiscal and organizational responsibility to deliver on their very challenging mission: ensuring that children within the most isolated families are born healthy, stay healthy, and are prepared for school. How has she faced that

The Art of Storytelling for Leaders


Once upon a time…in a galaxy far, far away…the best stories begin somewhere, in a time and a place. That time and place present tension. The story explains how the tension gets resolved. But the events of the story are much less compelling than the inner change that people experience as the story resolves. Good

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About Matt
MATT NORMAN

Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE