My last article presented 10 forms of personal reactivity that everyone should carefully manage. Whether it’s anger, anxiety, worry, blame, insecurity or lack of boundaries, emotional triggers disrupt relationship health. While those reactions might be our default responses, awareness helps us interrupt the patterns and make different choices about how we behave, especially in challenging
Recently, I came on too strong with someone. My voice was a bit loud and aggressive. My words were harsh. I was right to be upset, but my reaction only escalated the situation, and the relationship was strained as a result. In the end, I’m not sure anything productive was accomplished. Perhaps I drove my
While walking our dog recently, my wife and I started arguing about a very trivial issue. It had something to do with the timing of planting grass seed on our lawn. This is not a hot topic for either of us, yet there we were arguing about when to spread the seed. Later in the
Several years ago, I facilitated an overnight high stakes meeting for a group of executives. A week prior to the meeting, one of the executives texted me with demanding questions about his personal sleeping arrangement. Another emailed me with suggestions about our agenda. A third called me to discuss his concern that some of the
For many organizations, hybrid work is not going away any time soon—if ever. Hybrid can come in all kinds of configurations. Two team members might work from their house while three will work from offices…and all in different cities. This means most leaders have become remote leaders even if they still maintain the corner office
Anson Dorrance is undoubtedly one of the greatest soccer coaches of all time. As former U.S. Women’s National Team head coach and legendary University of North Carolina head women’s soccer coach, he has led his teams to win a staggering number of championships and developed some of the best female soccer players in the world.
Many people find themselves in transition amidst The Great Resignation. Others have remained at their organizations, but they’re still grappling with questions — contemplating their role, which projects to focus on, what will bring them peace and prosperity in the coming year. While the pandemic may have clarified what matters most, it’s not always clear which
Social interactions have been key to human survival for thousands of years. So it’s not surprising that hard feelings like rejection, disapproval or disappointment from others can be nearly intolerable. For example, one executive I know is currently facing the massively difficult task of possibly removing one of his key leaders. Several employees have complained
John recently had a high-stakes meeting that did not go well. He became flustered and defensive when the CEO hit him with unanticipated questions and ideas about his team’s status. John admitted that he didn’t have good answers to the questions. But he also insinuated that the CEO’s questions weren’t relevant (after all, John had
Years ago, I worked with a leader whose behavior would completely change during the final three days of every quarter. He would transform from a magnanimous, caring leader with a natural, relaxed demeaner into an anxious, ruthless man. Everyone knew that, for those three days, he was to be feared…unless we were comfortably ahead of
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE