Is becoming a better listener the solution to world and personal peace? Might it be the most important driving factor in your career and personal success? Sure, we have to account for things that are out of our control. But for what we can control in life, what if better listening was the key to
In April, we succeeded in getting our client’s attention, creating interest, and building the belief that our project would make an impact. But COVID made a lot of other things seem more urgent to them, and interest in our project stalled out. The question for us was, should we all just go into a holding
So there my colleague and I were, listening to the needs of a client. Like doctors, we internally formulated our diagnosis as we learned about our patient’s symptoms and situation. The more we heard, the surer we were of what the patient needed. In fact, we were certain that we could help. And not only
This is gross, but every time I reach under my desk chair, my finger presses into something soft and gooey. I’m pretty sure it’s food. This has been going on for weeks. I have done nothing about it. It bothers me, but not enough, I suppose. Perhaps this is one reason why it’s hard to
As organizational hierarchy has flattened and cross-functional teams are increasingly responsible for getting the work done, everyone needs to be able to influence. In fact, last week a human resources manager told me that influencing makes up almost his entire job. “Every now and then I have to tell people they can’t or have to
I am advising a leader right now who has high expectations of others. Someone on her team can’t seem to meet those expectations on a project, and there isn’t much flexibility to upskill, move, or replace them. It is creating tension. The leader has three choices in the face of this tension: absorb it, avoid
“How’s your week going?” Can I be real with you for a moment? Because if I’m being honest, I’ll tell you it was a sad week for me. Coronavirus economic realities took their toll. I’ve wondered what more I can do. It’s all weighed heavily, and I’ve had a hard time sleeping. Thank you for
“Remember this day, boys,” I said to my twin sons last week at breakfast. “Remember what it feels like to arrive at a milestone in your journey through challenges and uncertainties. It’s the last day of a difficult school year and you’ve done well. Remember that you chose to persist and grow throughout the year
The following guest post comes from my friend and client Sean Wenham, Vice President at U.S. Bank Private Wealth Management. I hope you find it to be as insightful as I did… Welcome to my third edition newsletter based on a recent Dale Carnegie program I took, presented by Matt Norman. If your current profession,
Feeling a little bit Zoomed out? You’re not alone. Several researchers and social scientists have weighed in recently on why virtual meetings can be so draining. First, you experience a cognitive dissonance as your brain thinks you’re with someone but you can’t pick up all their non-verbal cues. Second, you typically have more distractions coming
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE