I think you’re being overly sensitive. You took it the wrong way! Well, I only said that because… I’ve already apologized. What else do you want from me? Why do you have to be so critical? That’s not really what I meant. Ok, maybe I shouldn’t have said that, but… That IS what I said!
Last night, I turned over my phone and sat on the floor next to my bed to stretch and read. The night before, I did the same thing. Same the night before that. It has become my most important daily discipline because I’ve realized something fascinating: This habit impacts the following 24 hours in a
In any leadership role, whether you’re running a family, a team, or an organization — or even in running your own life — there are three inevitables you’ll encounter: Difficult people Stressful events Hard choices As you face each of these, you have a choice: You can either respond or you can react. Responding is
We all face setbacks at some point or another. The true test comes in how we handle them. I’ve been thinking about Sgt. Earl Plumlee, who received the U.S. Medal of Honor last year as part of the 1st Special Forces Group in Afghanistan. From the citation: “While deployed to Afghanistan, then-Staff Sergeant Plumlee instantly
The following post was written by my good friend Isaac Vogel, who owns a successful painting company. I appreciate the simple, actionable, relevant guidance here for anyone in any role. I’ve spent most of my career in sales and I always bristle a bit when I tell people I’m in “sales” or when a customer
Do you remember the scene in “Back to the Future” where George McFly musters the courage to punch Biff the bully? He’d just pulled Biff out of the car to stop him from assaulting Lorraine Baines. George and Lorraine’s future son, Marty, had inspired him to take that stand against Biff. Marty knew what was
I almost didn’t write this article. The idea came to me while I was walking my dog, but I didn’t write it down. It could have been gone forever. Fortunately, though, I remembered it later when I was showering — and I made a point to write the idea down as soon as I got out.
Last year, one of my clients was struggling with an employee retention issue that she just couldn’t understand. She was losing some people due to what they described as an “unhealthy work culture.” She was perplexed. “We have always been a family!” she told me. “Being like a family” sounds supportive and nurturing, but…all families
While walking our dog recently, my wife and I started arguing about a very trivial issue. It had something to do with the timing of planting grass seed on our lawn. This is not a hot topic for either of us, yet there we were arguing about when to spread the seed. Later in the
Several years ago, I facilitated an overnight high stakes meeting for a group of executives. A week prior to the meeting, one of the executives texted me with demanding questions about his personal sleeping arrangement. Another emailed me with suggestions about our agenda. A third called me to discuss his concern that some of the
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE