The Best Way to Be Among the “Best Places to Work”
The CEO of a consulting firm asked me how our company has landed among the “Best Places to Work” for the past five consecutive years. After considering a number of factors that drive employee engagement, I told him, “One-on-ones.”
“Oh yes,” he said. “We do those, too.”
So then I described what one-on-ones are like for us…
Every leader is expected to meet with people on their team at least once every other week. Despite pressing issues and deadlines, the meetings happen. And rather than filling the meeting with status updates, issue resolution, problem solving, blah, blah, blah, they are a place to connect.
We ask questions like:
“How are you doing?”
“How are you really doing?”
“How are you feeling about your work?”
“How are you feeling about the team dynamics?”
Sounds touchy feely and non-business focused? You bet it is. After all, we’re human beings not human doings.
But there is one important key to making these one-on-ones effective:
Safety. In other words, people don’t feel they have to be guarded.
So if you’re thinking about implementing this best practice from “best places” with your team members or board members—or even your spouse or kids—here are four critical elements for making one-on-ones safe:
- Commitment. Consistency, dependability, showing up…When people see that you value this appointment enough to drop other things, they see that you value them. It’s all-too-easy to show up five minutes late or be tempted to multi-task when it’s a virtual meeting. I always remind myself: This is the most important thing I can be doing at this moment.
- Transparency. When you talk plainly, openly and directly, it shows you don’t have to hide behind your false self. This requires appropriate disclosure—even showing emotions at times. You also need to encourage others to be candid, reminding them that it’s safe for them to do so and that you have their best interests in mind and won’t judge or shame.
- Non-fixing. Solving, minimizing, suggesting and advising are some of the quickest and surest ways to get someone to stop sharing. Certainly, there are times when people are genuinely wanting and ready to get an answer. But when people are talking about their frustrations, fears, insecurities or desires, rarely do they want advice. Across genders and cultures, what people want is to be heard. Here’s one of the best parodies on this truth.
- Confidentiality. It may be obvious, but what’s shared is sacred. Vistage calls it the Vegas Rule. Of course, we have to be realistic — it’s limited confidentiality — but full disclosure makes the difference. If someone on the team tells me he’s looking for another job, for example, I might say something like, “I’m going to talk about this with my business partner so we can factor this into our plans. Is that ok?” The minute someone thinks their comments might unexpectedly come back to them through someone else, we’re done.
These are the foundation for safe, unguarded communication. Whether you’re trying to make the Best Book Club, the Best Neighborhood, the Best Board of Directors, the Best IT Department or the Best Family, try leaning into one-on-ones.
What do you find creates a Best Place to Work?