Every Sunday through Friday night for 11 hours starting at 8:30 pm, and every Saturday for 24 hours starting at 12:00 pm, I refrain from taking part in what I call The Four Horsemen of Reactivity: Productivity: Getting items checked off my to-do list Achievement: Finding ways to accumulate and win Measuring Up: Engaging my
A manufacturing client of mine has been struggling to get their shift supervisors to think long-term. It seems like all they can do is keep their head above water. From their perspective, many of the supervisors feel pressured on metrics like “on-time shipping” and “labor rates.” As a result, they mainly focus on the output
Leo flinched and shot up, his eyes darting wildly. “What was that? Oh no, not now.” As his colleague Maya calmly assessed the fallen supply rack, Leo fumbled for his phone and hit the button for maintenance, his face heating up in stress and irritation. With clipped, exasperated breaths, he began to explain the problem,
For a few months in my 20s, I struggled to leave my apartment. Depression and anxiety felt so heavy, it was nearly incapacitating. One thing that stands out from the fog of that period is something my mother-in-law told me (or maybe she told my wife to tell me): Just take the next step. Don’t
This fall, I owned up to it. I’d been neglecting two of my work responsibilities. They’re the kind that are easy to neglect, though that doesn’t mean they’re unimportant. Still, I can push them off for months and nobody calls me on it. Meanwhile, the neglect bothers me. A subtle voice regularly reminds me that,
We were worried entering this summer that we didn’t have enough activity scheduled for our kids. And yet, it turned out to be one of the best summers for our family…in large part because it was so unscheduled. We ended up filling the unscheduled time with great spontaneity and connection. In a similar way, I
Imagine a flight where the pilot, instead of following standard procedures, decides to do things based on their mood. One day, they might be meticulous with their pre-flight checks, and the next, they might rush through them. Naturally, this unpredictable behavior would make the co-pilot and crew highly anxious! They wouldn’t know what to expect,
When I went through marriage counseling, one of the biggest realizations I had was this: Criticism that contradicts my idealized self-image makes me very defensive. It’s sometimes referred to as an identity quake: a rocked self-image that can be disorienting and triggering. For example, part of my self-image is that I’m highly focused on others.
I remember years ago leaving a meeting with several high-level leaders and saying to one of them privately: You really did a good job getting everyone to understand and buy in to that complex topic. I was in a technical role at the time, and his response shocked me: The key in these meetings, he
Last week the Indiana Pacers were trailing the New York Knicks by 14 points with less than three minutes remaining in Game 1 of the NBA Eastern Conference finals. Then they did something no team that is losing by so many points with so little time remaining has done since the NBA started tracking play-by-play
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE