Recently, I coached an accomplished CEO as he was preparing to deliver a university commencement speech. He had fascinating stories to share that revealed profound truths about life, work and meaning. He spoke with confidence and warmth. And yet somehow still, listening to him, I felt bored and detached. I stopped him and asked what
Last week I reviewed a proposal with a potential client. It had several elements, which would take me at least five minutes to explain, and like a proud author wanting the reader to reserve judgment until they’ve read the entire book, I wanted to cover it all before getting a reaction. But a voice whispered
What role do your eyes play in building relationships? Quite a bit, according to a new study highlighted in the Wall Street Journal. It found that human beings are unique among animals in how we reveal and interpret our emotions through our eyes. The eyes really are the window to the soul, and since the
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE