One of the highlights of my week is shopping at Costco. Stick with me. Despite its size and corporate structure, it maintains high employee retention. This makes the retail experience feel more like visiting a locally owned market where you see the same people working month after month for years. I’ve developed some long-term friendships
Monks practice their faith with self-denial and dedicated simplicity. The original Christian monks lived in the Egyptian desert. One day, Abbot Macarius said to his fellow monks, “Brethren, flee.” Confused, one of the monks asked, “How can we fly further than this, seeing we are here in the desert?” Macarius placed his finger to his
At a conference recently, I had an opinion on the discussion topic that I wanted to share. But two alarms went off in my head. First was whether I should share my opinion at all. Maybe my colleagues wouldn’t care about what I had to say, or maybe they’d think I was too opinionated. The
Recently I’ve been paying more attention to my interior peace — or lack thereof. I’ve been more aware of agitation, restlessness, nervousness, worry, insecurity, discomfort, stress, and frustration. The English word I’ve been using as shorthand for all those feelings is anxiety, which comes from the Latin word for uneasiness and the Greek word ankho,
I’ve recently learned a lot about presenting your value from university admissions tours with my teenage twin boys. In these tours, one of my goals has been to “decode” the structure and flow as the tour guides pitch the school. What I’ve found is that the best tour guides — the ones who captivate a
There I was, kicking off the big meeting, standing anxiously in front of 50 people in a large corporate conference room. I really wanted to engage the group and inspire them to action, but I was worried that my slides had too much detail and that my topic was too complex. Adding to the pressure,
My friend Jamie leads a large technology organization. Last week I joined him for an all-hands Q&A about my latest book, Lead with Influence. Jamie previously read and reviewed the book, so he asked really thoughtful questions that apply especially to knowledge workers. Because so many readers of my posts are in knowledge work and,
Have you ever noticed that the lessons that serve you well in your professional life are often reinforced in the most unexpected circumstances? The other day as I was driving my daughter to school, I reminded her, “Do your best on the standardized reading test today.” “I don’t care about the test,” she replied. “It’s
In response to my latest book release last week, I received an elucidating message from a close friend who is also a university professor of theology. I’ve decided to include the full text here rather than summarize it because it’s so well-articulated: The sub-title on page 93 is “Listen Empathetically” and later on page 96
One summer while away at college, my roommate and I rode our bikes 10 miles through the city of Boston to the ocean. We randomly arrived to see streams of elegantly dressed people moving toward a large pavilion. “What’s happening?” we asked. “John Denver concert!” Wow, we thought. This looked incredible. To see John Denver
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE