Most managers of people think their job is to direct work and drive results. Not my colleague Scotty. Does work get done well under his leadership? Definitely. Does his area of responsibility achieve results? Yes! So, doesn’t that mean he’s doing his job as a manager? He would say no. He says that his job
This post was originally published on December 22, 2015, and updated on June 11, 2019. Most people have an ideal self-image—one that often comes from things we admire or dislike in our own parents. Other people can crush this ideal through their criticism and we are wired to protect and defend. This defensive side of
When a person is guarded, it is almost impossible to have an influence on them. Perhaps you can coerce, control, or manipulate them, but persuade, influence, or gain their cooperation? Not so much. Ask a trained hostage negotiator. Former lead international kidnapping negotiator for the FBI, Chris Voss, says: Though the intensity may differ from
My sons are amateur jugglers. They practice weekly with a juggling company, and last week was the biggest performance of the year. Hundreds of parents, grandparents, friends, and others streamed into a local high school auditorium to watch a series of choreographed routines. What’s most amazing about this performance isn’t the coordination or the skill.
I often overeat when I’m anxious. I admit that I over-lots-of-things when I’m anxious. According to the Harvard Business Review, you probably do too. We over-analyze, over-do, over-use, and over-engineer. And you know what? I’m over it. So, I’m now repeating this word when I’m over-doing it to reduce anxiety: Enough. Recently, I’ve been making
*Spoiler alert: this post contains part of the plot to the “Avengers: Endgame” movie. It came as a surprise when I received one of the best leadership insights of the week from Thor, the Asgardian god of thunder. Actually, it was from his mother Frigga. During a time-travel back to Asgard in the latest Marvel
Every day, retired U.S. Army general Stanley McChrystal wakes up at 4 a.m., shaves, exercises for 90 minutes, takes a five-minute shower and then goes to the office. He doesn’t eat anything until dinner because, “It just makes me feel better,” he says. “My body has gotten used to it, and so if I eat
(Guest post from my good friend Isaac Vogel) Do you ever find yourself wanting to find personal freedom from the pressures and challenges of life but don’t know where to go? This past fall, our family made the pilgrimage west to South Dakota, aptly dubbed a state of “Great Faces, Great Places” in homage, of
My dear grandfather Morris Norman passed away last month. He loved golf. And he would have loved to have seen Tiger Woods win the 2019 Masters tournament. I loved sitting next to my grandfather on the couch as a child, watching golf on television. He’d often comment about the character of the players. “That guy
Once upon a time, there was a guy who would find any excuse to hang out in our office. It wasn’t creepy hanging out. He always had a legitimate reason for being there, despite not working for the company. Perhaps he’d be dropping off a book for someone, or coming in for a meeting, or
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE