Browsing tag: trust

If You Want to Influence Others, Consider This


When a person is guarded, it is almost impossible to have an influence on them. Perhaps you can coerce, control, or manipulate them, but persuade, influence, or gain their cooperation? Not so much. Ask a trained hostage negotiator. Former lead international kidnapping negotiator for the FBI, Chris Voss, says: Though the intensity may differ from

So You Want to Be a Trusted Advisor?


How would you describe your dream client relationship? I’m fortunate to have one right now, so I know exactly what it looks like for me: The client and I genuinely ask how the other is doing—because we care. We open up to each other about work goals and challenges. He invites me into his planning

button

Don't Miss My Free Posts!

* indicates required

About Me

About Matt
MATT NORMAN

Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE