Jim leads an R&D team at a med tech firm. Medical products lay scattered across his desk. Like a child proudly showing his artwork, he provides a tour of each product in front of him. But this isn’t the tour he’s most excited about. “Can I give you a tour of our team?” We walk
Last week my two 8-year old boys hit the streets to sell pizzas. They agreed that the money should be raised to pay for their involvement in hockey, and they seemed to understand that it was good to learn to sell. Most of all, they were excited about the $1 commission they’d get on each
During a team meeting last week, one of our colleagues did something that set off a tidal wave of emotional applause throughout the room. We were responding to an unselfish act of communication. This colleague abandoned her insecurities and spoke with a level of passion and force that we had never seen. Because she showed
A recent youth soccer match gave me a surprising insight into organizational psychology. The players fell into two categories: the shooters and the passers. When shooters got the ball, they drove toward the goal, regardless of the screams from the coach or wide-open players on the field. Passers’ first instinct, on the other hand, was
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE