It was startling to find out Linda doesn’t use email. Not only that, her office assistants are instructed not to take messages but to send callers to voicemail. When they get there, they’ll hear this message: “Thank you for your call. I only check and return messages on Mondays. If your call is urgent, please
Despite the strain, I love the predictability of the events that mark this time of year: Thanksgiving Day football and the family meal that follows Faith holidays (For me it’s Advent, our annual tree cutting, the annual holiday card and Christmas.) Year-end financials and planning for next year The annual Dale Carnegie Convention These and
“In this world nothing can be said to be certain, except death and taxes.” Benjamin Franklin affirmed the reality of human limits when he wrote those words. And I affirmed this reality when I recently reviewed a six-week time analysis of my schedule. I had been letting people down. The time analysis revealed why. I
I was given the gift of space on my calendar this morning when a client asked to reschedule a meeting. And within that space, several serendipitous things happened. Initially, I sat in my chair listening to the chatter across the office. I reflected on our culture, on teammates and on the work we do. Moments
Show me a transcript of all of your emails, meetings and conversations this week, and I’ll tell you what you really value. Emails, meetings, deskwork…much of what I do each week feels productive but really isolates me from others. These activities are usually more about getting things done than about connecting with other human beings.
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE