Several years ago, I was sitting in a team meeting when I noticed something. It was one of those recurring meetings, the kind that don’t have a lot of focus or urgency, and most people were sitting quietly on the sidelines…that is, until the topic arose of whether we should have cake or cupcakes at
Three guys walked into a bar: a partner from a well-respected accounting firm, the general manager of a local retail store, and me. When the partner complained to the general manager, “It seems like your store never has my size,” the general manager responded to the criticism. And it was fascinating to see how that
To help bring about an outcome by providing indirect or unobtrusive assistance and guidance. I was thinking about my favorite skill of a leader, and I came across this definition in Webster’s dictionary. Do you know the skill? Maybe this story will help: I didn’t expect to get much out of a recent meeting I attended. I
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE