Browsing tag: empathy

How to Respond to Someone’s Inner Two-Year-Old


Competing priorities are very evident when dealing with a two-year-old. Adults compromise, negotiate, persuade, enforce and request. Two-year-olds demand. Responding to those demands requires great diplomacy. Two-year-olds don’t have patience for unsatisfactory answers. And they don’t take the high road by letting you off the hook. One night last week, my two-year-old told me she

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About Matt
MATT NORMAN

Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE