Do you ever feel overwhelmed by the number of opportunities to make an impact in the world, in your work, and in your community? It’s common to wish we could make a bigger difference, but it’s just as common to feel limited by our resources, lack of knowledge, and fears. Cue what I like to
Recently, I watched a colleague present at a conference, and something about the presentation moved me. The passion, the mastery of the material, the risk this person took to be on stage — it all just hit me. Suddenly, my chest felt full and tears started streaming out of the corner of my eyes. And
In the wonderful documentary, Jiro Dreams of Sushi, revered sushi chef Jiro Ono does something completely uncommon and unnecessary. Despite being 85 years old and widely considered the world’s greatest sushi chef, he never settles. We can sum his constant push toward perfection in the Japanese word shokunin, meaning “craftsman” or “artisan.” But even beyond technical
I live in a neighborhood with narrow streets. Parked cars are allowed on one side of the street. This makes it nearly impossible for two oncoming cars to pass each other. There are no signs or guidance as to how to navigate this predicament. But behavior expectations develop over time. I expect, for instance, that
How might you describe the organizational cultures you’ve worked in? For me, I’ve worked in independent-detached cultures, toxic-politics cultures, unhealthy-anxiety cultures, and high-trust cultures. The one constant across all of these is that the organization’s culture—the way people think, behave, and interact—has influenced my own thinking, behavior, and interactions. You’ve probably experienced something similar. It’s
At a recent company meeting, one of the people on my team announced that she was “the most engaged at work” that she’s ever been. She’s worked on our team for several years, and this hasn’t been the easiest of them. Yet she is on fire. Imagine the impact her enthusiasm for work has on our
Have you ever been thoroughly excited about your ideas, only to see them shot down without any serious consideration at all? I still vividly remember the experience of presenting my exciting new idea to the senior leaders in our company years ago. Expecting enthusiasm, interest or at least alternative solutions, instead my carefully prepared plan was
Dale Carnegie recently surveyed 500 business leaders from 12 countries about where their organizations are focusing their innovation efforts. Among the top six areas of focus across all respondents was innovation related to the organization’s “culture of learning.” In many ways, this doesn’t come as a surprise. Given the rapid pace of global change, organizations
You don’t want to fall short of expectations. And you probably have to rely on other people to help you deliver on your expectations. If those people are different from you, they likely interpret standards and expectations differently. The bottom line: excellence requires consistent accountability for results, and fostering consistent accountability is challenging. A friend
What if you knew as much about immigration reform as you do about your job? What if you were as comfortable discussing the trade-offs of imposing economic sanctions on other countries as you were discussing your favorite sport? What if you had as much of a well-informed point of view about poverty alleviation as you
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE