I recently joined one of my clients for a Zoom meeting with participants from three departments in their organization. As discussion of the topic got underway, it quickly became apparent to me from my vantage point as an outsider that one department had the power, one felt marginalized, and one didn’t really care. In fact,
The following post was written by my good friend Isaac Vogel, who owns a successful painting company. I appreciate the simple, actionable, relevant guidance here for anyone in any role. I’ve spent most of my career in sales and I always bristle a bit when I tell people I’m in “sales” or when a customer
Last year, one of my clients was struggling with an employee retention issue that she just couldn’t understand. She was losing some people due to what they described as an “unhealthy work culture.” She was perplexed. “We have always been a family!” she told me. “Being like a family” sounds supportive and nurturing, but…all families
One thing I’ve gained from nearly two years of seeing myself on Zoom and Teams video meetings is that I’m starting to truly understand how others see me. My eye contact, facial expressions, and other non-verbals have all been on display to me daily! Have you noticed anything as you’ve watched yourself during video meetings?
For many organizations, hybrid work is not going away any time soon—if ever. Hybrid can come in all kinds of configurations. Two team members might work from their house while three will work from offices…and all in different cities. This means most leaders have become remote leaders even if they still maintain the corner office
Anson Dorrance is undoubtedly one of the greatest soccer coaches of all time. As former U.S. Women’s National Team head coach and legendary University of North Carolina head women’s soccer coach, he has led his teams to win a staggering number of championships and developed some of the best female soccer players in the world.
Eugene Peterson wrote in his memoir that he was hurt when his son said to him, “You only preach one sermon!” As an experienced and well-regarded minister who preached on many different texts and applications, the elder Peterson couldn’t believe his son would say such a thing. Then one day, the comment made more sense.
One day last summer, as our family was finishing up our time at the pool, my son decided to walk away and wait patiently. He never said he was leaving. Just disappeared. We weren’t scared as much as we were confused. “Where did he go!?” Then we got frustrated. “What does he think he’s doing
Is becoming a better listener the solution to world and personal peace? Might it be the most important driving factor in your career and personal success? Sure, we have to account for things that are out of our control. But for what we can control in life, what if better listening was the key to
This is gross, but every time I reach under my desk chair, my finger presses into something soft and gooey. I’m pretty sure it’s food. This has been going on for weeks. I have done nothing about it. It bothers me, but not enough, I suppose. Perhaps this is one reason why it’s hard to
Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE