Browsing category Organizational Effectiveness

Funny math. The Rule of 80%


Recently, my friend and colleague Matt Norman wrote about mid-organization leaders and the critical importance to the success of a company. Matt’s insight regarding the need to free these leaders from being task doers so they can focus on leading and developing their people is spot on. After reading that post, I was reminded of lessons learned

A Checklist for Empowering Mid-Level Leaders to Engage Employees


More and more organizations are acknowledging that they have underestimated the value of middle managers. Research suggests that mid-level leaders might be the greatest determinant of the success of your organization. While top management sets the overall direction for an organization, according to Wharton management professor Ethan Mollick, middle managers play the most significant role “in

The Secret of Great Leaders and Great Companies: Self-Confrontation


As I listened to a senior leader from a well-respected company review the findings of its latest employee survey, I wondered: Do people do this type of self-confrontation often enough—like, really dig into the brutal facts about themselves? Confronting your own weaknesses requires substantial humility, courage and insight. In the book Good to Great, Jim Collins

Three Keys to Fostering Accountability Across Diverse People Groups


You don’t want to fall short of expectations. And you probably have to rely on other people to help you deliver on your expectations. If those people are different from you, they likely interpret standards and expectations differently. The bottom line: excellence requires consistent accountability for results, and fostering consistent accountability is challenging. A friend

Every Organization Should Make Customer Service Their Priority (And Here’s How)


A senior executive recently admitted to my brother-in-law that his organization was more focused on doing tasks than being customer-focused. My brother-in-law is a partner at a global management consulting firm, so he naturally set out to answer this question: How do organizations remain customer-focused amidst the continuous pressures on employees to get their work