All posts by Matt Norman

One Simple Communication Change that Will Lead to Stronger Trust, Quality and Speed


I didn’t use ChatGPT to write this article, unlike my last one. However, I’ve been thinking about ChatGPT “prompt engineers” who make close to $350,000 without any previous professional experience.  Essentially, a prompt engineer asks ChatGPT really good questions in order to get really good responses.  Call them AI Whisperers. It makes me wonder, do

You May Be Right, But Does Anyone Want to Listen?


In September, 1928, a Scottish physician discovered the world’s first antibiotic: penicillin. This groundbreaking advancement earned Sir Alexander Fleming knighthood and the Nobel Prize.  Yet, soon after this achievement, he began publicly warning that bacteria could become immune or resistant to antibiotics if exposed to non-lethal quantities.  Few listened to him.  Despite his warnings, the

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About Matt
MATT NORMAN

Matt Norman is president of Norman & Associates, which offers Dale Carnegie Training in the North Central US. Dale Carnegie Training is a global organization ...READ MORE