I facilitated a workshop recently on the topic of “Leading Change,” and a senior hospital leader spoke up with a question: “You’ve been talking about gaining cooperation and commitment from people to change,” she said. “But when has that effort gone too far? When do you just need to tell people, ‘This is how it’s
All posts by Matt Norman
I sat in my car last week with my eyes closed. I felt “off my game” and anxious. Only minutes remained before a very important scheduled meeting with a client. I’d never met this executive before and a lot was at stake based on whether she liked me and what I had to say. For
Several years ago, I was sitting in a team meeting when I noticed something. It was one of those recurring meetings, the kind that don’t have a lot of focus or urgency, and most people were sitting quietly on the sidelines…that is, until the topic arose of whether we should have cake or cupcakes at
Are you aware of how the tone of your communication impacts others? It might be far more than you think. In a recent study, researchers at the University of Southern California analyzed the acoustic features of couples’ dialogues and, based on that analysis, were able to out-predict marriage therapists on which couples would remain together.
Dale Carnegie famously wrote: “It is better to be interested than interesting.” And it’s true: Connections are made more through genuine curiosity than impressive credentials. That said, if you’re not at all interesting, people won’t be as responsive to your interest in them. Are you always as interested and as interesting as you could be?
In the hours before I sat down with my client for a sales conversation, here’s what I had been thinking: I’m really busy delivering work right now. I’d like to sell more work in the coming months. I’m tired of traveling and want to get some good sleep. Here’s what I’m pretty sure the client
Early in his career, one of my university professors set a constraint on how much money he would ever make in one year. He established a modest fixed cost of living amount, adjusted for inflation each year and gave away the rest. Incredible, I always thought. Especially because he was the highest rated professor in
Got issues? I admit it: I have plenty. I tend to be overly anxious, obsessive compulsive, controlling, self-focused, too much of a people-pleaser and defensive when criticized. And that’s just for starters. It’s not only OK to own up to our issues, it’s important. Step four of Alcoholics Anonymous’ famous 12 steps refers to making
It takes more than talent to win, according to new research. Two recent studies have found that, because winning suppresses stress hormones like cortisol, it increases your confidence and willingness to take risks, all of which help build more momentum toward more success. Essentially, success begets success. It’s what the researchers call the “winner effect.”
Mary manages a team of experienced people. Her philosophy: “I’m here to remove barriers —to jump in and support my team when they need it.” John works on the team reporting to Mary. He likes working for her because she is supportive, caring and knowledgeable. Mary steps in to help John solve problems, prioritize efforts