All posts by Matt Norman

So You Want to Be a Trusted Advisor?


How would you describe your dream client relationship? I’m fortunate to have one right now, so I know exactly what it looks like for me: The client and I genuinely ask how the other is doing—because we care. We open up to each other about work goals and challenges. He invites me into his planning

The Most Important Criteria in Choosing a Job


Ask someone why they want a particular job, and they might tell you they: Are looking for a new challenge Are passionate about the product/company Want to leverage their skills, abilities, and experience Have a connection to the organization’s culture/values Have practical considerations (e.g., money, hours, location) These are all good reasons. Yet research shows

4 Strategies for Dealing with Anger


Psychologists say that anger is a “secondary” emotion. It safeguards you from dealing with harder emotions, like shame, sadness, or fear. It also generates a powerful, self-soothing neurochemical. And it creates a heightened sense of control. As the anger expert Dr. Leon Seltzer says, “If anger helps you feel in control, no wonder you can’t